Communication and Customer Services Skills
Communication and customer service are critical skills used in all industries every day. Successful professionals must have the ability to exchange ideas clearly and effectively. Successful organizations must excel at providing their customers with the highest level of service. This learning path has been developed to enhance both communication and customer service skills including identifying your customer, defining good customer service, and implementing advanced communication techniques to maximize customer service.
This learning path consists of 46 course modules with a duration of 48 clock hours of instruction.