HOW DO I MAKE A COMPLAINT?

          Complaints against members of the LCC Police Department may be made by letter or person

          and under certain circumstances by phone.  No matter how the complaint is made, it is the

          responsibility of the contacted supervisor to inform the complainant of the proper procedure for

          filing a complaint.  State law requires that complaints involving police officers be sworn under

          oath and notarized.  Complaints can be filed directly at the LCC Police Department.  The

          address of the LCC Police Department is West End Washington St. Laredo Texas, located in  

          the P64 building, telephone number (956) 721-5303. Citizens may also file a complaint with any

          LCC police officer.

 

         WHAT  HAPPENS TO MY COMPLAINT AFTER IT IS RECEIVED?

         All complaints received by the department are processed through the office of the Chief of

         Police.   When a complaint is received, it's reviewed to determine the nature of the allegations.

        The most serious type of complaints are investigated by the Chief of Police.  These complaints

         involve allegations such as excessive force, any discharge of firearms or criminal activity such

         as theft.

 

         Complaints comparatively less serious in nature, such as rude behavior or improper procedure,

         are forwarded to the individual's supervisor for investigation.  In every case, the person making

         the complaint will be contacted during the investigation for additional information and will be

         notified by mail of the final disposition.

 

         PROTECTION OF THE PUBLIC

         The public has the right to receive fair, efficient and impartial law enforcement.  Any misconduct

         by department personnel must be detected, thoroughly investigated, and properly adjudicated to

         assure the maintenance of this right.

 

        PROTECTION OF THE DEPARTMENT

        The department is often evaluated and judged by the conduct of its individual employees.  It is

        imperative that the whole organization not be criticized because of the misconduct of a few.  An

        informed public must have confidence that its police department honestly and fairly investigates

        and adjudicates all allegations of misconduct against its employees.