Student Complaint FLD Grievance
Understanding Student Complaint Policies
At Laredo College, most student complaints are handled through the standard grievance process, which is a step-by-step way to raise concerns and seek solutions. This process is outlined in the general policy known as FLD.
However, some types of complaints are more serious or sensitive and must follow special policies before they can be appealed through the general process. These special policies are designed to make sure that complaints involving things like discrimination, safety, or law enforcement are handled with the right expertise and care.
Here’s what that means for you:
- If your complaint involves discrimination, harassment, or retaliation (for example, being treated unfairly because of your race, gender, or disability), you’ll need to follow the steps in Policies FFDA and FFDB.
- If your complaint is about how a campus police officer treated you, it must go through Policy CHA.
- If you’ve been told you can’t stay on campus or must leave college property, your complaint falls under Policy GDA.
Once you’ve gone through the correct process for these specific issues, you may still be able to appeal the outcome using the general grievance policy (FLD).
📌Need a quick overview? Click here for a quick guide to the student complaint process.
Student Complaint Flowchart
Click Student Complaint to view flowchart.For more information
Students may contact Raquel A. Peña at the Office of the Director of Student Discipline/Title IX Coordinator (Memorial Hall Room 227, Phone 956.794.4988, Email: rapena@laredo.edu).
If the concern is not addressed then students may submit a written formal complaint by completing the Student Complaint/Grievance Form
Student Rights and Responsibilities: Student Complaints FLD (LOCAL)
Other Complaints
The National Council for State Authorization Reciprocity Agreements (NC-SARA) is a private nonprofit organization [501(c)(3)] that helps expand students’ access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance education programs.
SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.
A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution. For more information click here: Student Complaints | NC-SARA
Texas Higher Education Coordinating Board - Student Complaints
To submit a complaint to the THECB, students are required to provide written evidence of his or her completion/exhaustion of the institution’s student complaint process. This includes all institutional appeals. For complete information on filing a complaint with the THECB, please visit: Student Complaints - Texas Higher Education Coordinating Board